Privacy Policy

1. Information We Collect

We collect information to provide better services to our customers and improve your shopping experience. The types of information we collect include:

Personal Information

• Contact Information: Name, email address, phone number, shipping address
• Account Information: Username, password, profile preferences
• Payment Information: Credit/debit card details, M-Pesa details, billing address
• Order Information: Products purchased, order history, preferences

Automatically Collected Information

• Device Information: IP address, browser type, device type, operating system
• Usage Information: Pages visited, time spent on site, click patterns, search queries
• Location Information: General location data (city/country level) based on IP address

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Process and fulfill your orders
• Manage your account and preferences
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and delivery notifications

Business Operations

• Improve our website, products, and services
• Conduct research and analysis to understand customer preferences
• Detect and prevent fraud, security issues, and illegal activities
• Comply with legal obligations and enforce our terms of service

Marketing and Communications

• Send promotional offers, newsletters, and product updates (with your consent)
• Personalize your shopping experience and show relevant products
• Measure the effectiveness of our marketing campaigns

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as:

• Payment processors (M-Pesa, credit card companies)
• Shipping and delivery partners
• Marketing and analytics providers
• Customer support platforms

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity, subject to the same privacy commitments.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of data with access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy
• Physical security measures at our facilities

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, login sessions)
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You can access and update your personal information through your account settings or by contacting us directly.

Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to certain legal obligations we may have to retain data.

Marketing Preferences

You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or updating your preferences in your account.

Objection and Restriction

You can object to certain processing of your data or request restriction of processing in specific circumstances.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Account Information: Retained while your account is active and for 3 years after account closure
• Order Information: Retained for 7 years for tax and legal compliance
• Marketing Data: Retained until you unsubscribe or for 2 years after last interaction
• Customer Service Records: Retained for 3 years after resolution of inquiry

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: