Frequently Asked Questions

We offer a wide range of electrical products including switches, sockets, circuit breakers, wiring accessories, LED lighting solutions, energy meters, and smart home automation devices. Our products are sourced from reputable manufacturers and are designed to meet quality and safety standards.

Yes, all our products undergo rigorous testing and are certified by relevant authorities. We prioritize safety and quality, ensuring that our products meet or exceed industry standards for electrical safety and performance.

Yes, we have a dedicated selection of eco-friendly and energy-efficient products. These include LED lighting, energy-saving devices, and products made from sustainable materials. Look for the "Eco-Friendly" tag on our product pages.

Placing an order is simple:

1. Browse our catalogue and add desired items to your cart

2. Review your cart and proceed to checkout

3. Enter your shipping and payment information

4. Confirm your order

You'll receive an order confirmation email with all the details.

We accept various payment methods including M-Pesa, credit/debit cards (Visa, MasterCard), bank transfers, and cash on delivery for orders within Nairobi. All online payments are processed securely through encrypted channels.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After this period, orders enter our processing system and may not be modifiable. In such cases, you may need to wait for delivery and initiate a return if needed.

We offer several shipping options:

Standard Shipping: 3-5 business days within major cities, 5-7 days to other regions

Express Shipping: 1-2 business days within major cities

Same-day Delivery: Available for orders placed before 12 PM in select Nairobi areas

Shipping costs vary based on your location and the size/weight of your order.

Currently, we primarily serve customers within Kenya. However, we do offer limited international shipping to select countries in East Africa. For international orders, please contact our customer service team for shipping options and costs.

Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this number to track your order status on our website or through our delivery partners' tracking systems. You can also contact our customer service for real-time updates on your order.

We offer a 14-day return policy for most products. Items must be in original condition with all packaging and tags intact. To initiate a return, contact our customer service team with your order details. Once approved, we'll provide instructions for returning the item.

Note: Some electrical items may have specific return restrictions due to safety regulations.

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We'll arrange for a replacement or refund at no additional cost. You may be asked to provide photos of the damaged product for our records.

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method:

- Credit/Debit cards: 3-5 business days

- M-Pesa: 24-48 hours

- Bank transfers: 3-7 business days

You can reach our customer service team through:

Phone: +254740431491 (Mon-Sat, 8AM-6PM)

Email: support@simpleelectrics.com

WhatsApp: +254740431491

Live Chat: Available on our website during business hours

Yes, we offer professional installation services for selected products. Installation services are available in Nairobi and surrounding areas for an additional fee. You can request installation during checkout or contact our customer service team to schedule an appointment with our certified electricians.

Yes, we provide technical support for all our products. Our team of electrical experts can assist with product selection, installation guidance, and troubleshooting. Contact our technical support team via phone or email, and we'll be happy to help.